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We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!
This problem is so severe that Dr. Kusy's research discovered:
Only 1-6% of targets of incivility ever filed complaint
94% of leaders reported working with toxic people
92% rated the severity from 7 to 10 on a 10-point scale
45% said the uncivil person lashed out 2-3 times per week
51% of victims said they would likely leave as a result